Legal Notice

Fidelity Pharma Pvt Ltd

Last Updated: 22 September 2026

This Legal Notice provides important information about the ownership, operation and use of the Fidelity Pharma website and online store.

1. Website Operator

This website is operated by Fidelity Pharma Pvt Ltd.

Email: info@fidelitypharma.com.pk

Phone / WhatsApp: +92 318 5054095

Business Address: Plot No. 38/B, Survey No. 14, Deh Kharkharo, River Road, Murad Memon Goth, Gadap Town, Karachi 75040, Pakistan

Website: fidelitypharma.com.pk

2. Purpose of the Website

The website provides corporate, product, educational, customer-service and e-commerce information relating to Fidelity Pharma and its products. Website content is intended for general informational and commercial purposes and should be read together with the applicable product labels, package inserts, Terms of Service, Privacy Policy, Shipping Policy and Return and Refund Policy.

3. Medical and Product Information

Information on the website is not intended to replace personalised medical advice, diagnosis or treatment. Customers should consult an appropriately qualified healthcare professional where necessary. No website statement should be interpreted as creating a therapeutic claim beyond the lawful and approved use of the relevant product.

4. Product Labelling and Regulatory Information

Fidelity Pharma makes reasonable efforts to keep product information accurate and current. Packaging, formulations, availability, approved indications, labels and product information may change. Where website content conflicts with current authorised product labelling, package inserts or applicable regulatory information, the authoritative product information should take precedence.

5. Non-Prescription and Regulated Products

Fidelity Pharma's online store offers non-prescription products only, such as over-the-counter medicines, nutraceuticals and supplements. The online store does not sell prescription-only medicines. Certain products may still be subject to age, quantity, advertising, storage, delivery or other regulatory controls. Fidelity Pharma reserves the right to request information, restrict quantities, limit online availability or refuse fulfilment where necessary to comply with applicable law or protect consumer safety.

6. Intellectual Property

Unless otherwise stated, the website and its content, including Fidelity Pharma names, trademarks, logos, product names, packaging artwork, text, photographs, graphics, videos, documents and website design elements, are owned by, licensed to or lawfully used by Fidelity Pharma. Unauthorised commercial reproduction, distribution, modification or misrepresentation is prohibited.

7. Accuracy and Availability

Fidelity Pharma uses reasonable efforts to maintain accurate website information but does not guarantee that every page will always be complete, current, uninterrupted or error-free. We may correct typographical, pricing, technical, availability or product-information errors where legally permissible.

8. External Links

The website may contain links to independent third-party websites or services, including payment providers, social networks, courier systems and other external resources. Fidelity Pharma does not control and is not responsible for the content, security, availability or privacy practices of independent third parties.

9. User Responsibility

Users are responsible for using the website lawfully, reviewing applicable product instructions, protecting their account credentials and providing accurate information when placing orders or communicating with Fidelity Pharma.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Fidelity Pharma is not responsible for indirect or consequential loss arising solely from misuse of the website, use of a product contrary to official instructions, improper storage after delivery, unauthorised alteration, or reliance on general website content instead of appropriate professional healthcare advice. Nothing in this Legal Notice excludes liability that cannot lawfully be excluded.

11. Product Safety and Recalls

If Fidelity Pharma or a competent authority issues a product-safety communication or recall, customers should follow the specific instructions promptly. Suspected adverse events, counterfeit concerns and material product-quality issues may be reported directly to Fidelity Pharma.

12. Privacy and Cookies

Personal information is handled according to Fidelity Pharma's Privacy Policy. The website may use cookies and similar technologies for essential functionality, analytics, preferences, fraud prevention and, where enabled, advertising or marketing.

13. Governing Law

This Legal Notice and use of the Fidelity Pharma website are subject to the applicable laws of Pakistan and the jurisdiction of the competent courts at Karachi. Nothing in this notice is intended to limit mandatory consumer, privacy, pharmaceutical or other legal rights.

14. Changes to This Notice

Fidelity Pharma may update this Legal Notice to reflect changes in the website, business operations, technology or applicable requirements. The current version will display its latest update date.

15. Contact