Track Your Order – Fidelity Pharma
  • 🚚 Nationwide Delivery Across Pakistan
  • |
  • 🔒 Secure Checkout
  • |
  • ✅ GMP Certified & Quality Assured
Wishlist
Comapre
Cart

Track Your Order

Last Updated: October 12, 2026

Fidelity Pharma (Pvt) Ltd ("we," "us," or "our") operates the e-commerce store at fidelitypharma.com.pk. As a DRAP-enlisted nutraceutical and dietary supplement company based in Karachi, Pakistan, we ensure that every order is securely dispatched and tracked for reliable doorstep delivery nationwide.

1. How to Track Your Order

Once your order has been verified, packed, and dispatched from our Karachi fulfillment facility, you will receive an automated shipping notification via SMS, WhatsApp, or email containing your unique tracking number and courier details.

You can monitor your delivery progress using any of the following methods:

  • Courier Tracking Portal: Enter your tracking number directly on our contracted logistics partner's website.

  • Direct Assistance: Contact our customer support team via WhatsApp or phone with your order number for real-time dispatch updates.

2. Standard Dispatch & Delivery Timelines

  • Order Processing: Orders are typically processed, verified, and handed over to our courier partners within 1 to 2 business days (excluding Sundays and public holidays).

  • Delivery Windows: Standard nationwide delivery across major cities in Pakistan generally takes between 2 to 5 business days following dispatch, depending on your exact delivery address and regional logistics coverage.

3. Order Status Definitions

When checking your order status, you may encounter the following stages:

  • Order Received / Pending: Your order has been successfully placed on our Site and is awaiting inventory verification and processing.

  • Processing & Verification: Our team is reviewing order details, payment confirmation (for prepaid or bank/wallet transfers), and stock availability.

  • Dispatched / In Transit: Your parcel has left our facility and is en route with our courier partner for doorstep delivery.

  • Delivered: Your order has been successfully received and signed for.

4. Delivery Delays & Exceptions

While we strive to meet all estimated delivery timeframes, unforeseen circumstances may occasionally cause transit delays. These can include:

  • Inclement weather conditions or regional transport disruptions.

  • Public holidays, national events, or security checkpoints.

  • Incomplete or ambiguous shipping addresses, or unreachable contact numbers.

If your order does not arrive within the expected timeframe, please reach out to our support team so we can coordinate directly with the courier service.

5. Failed Deliveries and Unresponsive Contacts

To ensure smooth doorstep delivery for Cash on Delivery (COD) or prepaid orders:

  • Please ensure that your provided phone number is active and that someone is available to receive the parcel at the specified address.

  • If our courier partner attempts delivery and is unable to reach you or complete the handover, the parcel may be held at the local courier hub or returned to our facility. Repeated delivery failures may result in order cancellation.

6. Need Assistance with Your Shipment?

If you have questions about your delivery status, need to update your shipping address post-placement, or require urgent assistance with a delayed parcel, please contact our support team:

  • Email: support@fidelitypharma.com.pk / info@fidelitypharma.com.pk

  • Phone / WhatsApp: +92 318 5054095

  • Business Address: Plot No. 38/B, Survey No. 14, Deh Kharkharo, River Road, Murad Memon Goth, Gadap Town, Karachi 75040, Pakistan

To top